Pusat Sumber Maklumat Dato' Haji Sarmin Md Hussin catalog

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	1.	Mengendali aduan pelanggan : mengubah cabaran kepada peluang / Jennifer Denham ; penterjemah Mohd. Rizal Saidin by Denham, Jennifer \| Mohd. Rizal Saidin. Material type: Text; Format: print Publisher: Petaling Jaya : Prentice Hall Pearson Malaysia, 2002Availability: Items available for loan: Call number: 658.8342 DEN (1). Place hold Add to cart (remove)
	2.	Pengurusan khidmat pelanggan : petua & teknik / Rahmat Ismail by Rahmat Ismail. Material type: Text; Format: print Publisher: Kuala Lumpur : Utusan Publications & Distributors, 2001Availability: Items available for loan: Call number: 658.812 RAH (1). Place hold Add to cart (remove)
	3.	Delivering customer service : how to win a competitive edge through managing customer relationships successfully / [Shelia Payne] by Payne, Shelia. Edition: Deluxe Ed.Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publisher: Hong Kong : Grolier Intl.Inc., c1997Availability: Items available for loan: Call number: 658.812 PAY (1). Place hold Add to cart (remove)

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