Pusat Sumber Maklumat Dato' Haji Sarmin Md Hussin

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1.
Achieving excellence through customer service / John Tschohl with Steve Franzmeire

by Tschohl, John | Franzmeier, Steve.

Edition: 2nd edMaterial type: Text Text; Format: print Publisher: Petaling Jaya : Advantage Quest, 1996Availability: Items available for loan: Call number: 153.8 TSC (1).

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2.
Pengurusan khidmat pelanggan : petua & teknik / Rahmat Ismail

by Rahmat Ismail.

Material type: Text Text; Format: print Publisher: Kuala Lumpur : Utusan Publications & Distributors, 2001Availability: Items available for loan: Call number: 658.812 RAH (1).

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3.
Delivering customer service : how to win a competitive edge through managing customer relationships successfully / [Shelia Payne]

by Payne, Shelia.

Edition: Deluxe Ed.Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General; Publisher: Hong Kong : Grolier Intl.Inc., c1997Availability: Items available for loan: Call number: 658.812 PAY (1).

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Pusat Sumber Maklumat Dato' Haji Sarmin Md Hussin, Akademi Kastam Diraja Malaysia, Melaka
Tel: 06-2331106 | Faks: 06-2313787