Delivering customer service : how to win a competitive edge through managing customer relationships successfully / [Shelia Payne]
Material type:
TextSeries: Grolier business library: Publisher: Hong Kong : Grolier Intl.Inc., c1997Edition: Deluxe EdDescription: 188p. ; 24cmISBN: 0717297403 (hbk.)Subject(s): Customer relations | Customer servicesDDC classification: 658.812 PAY
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AKMAL Melaka PINJAMAN | AKMAL Melaka | NON-FICTION | 658.812 PAY (Browse shelf) | Available | 201706430 |
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| 658.812 BAR The Complaint is a Gift / | 658.812 BLA PRACTICAL HANDBOOK OF CUSTOMER SERVICE OPERATIONS | 658.812 KAU UPLIFTING SERVICE | 658.812 PAY Delivering customer service : | 658.812 RAH Pengurusan khidmat pelanggan : | 658.812 TSC PELANGGAN ADALAH RAJA | 658.83 DIL Marketing research in a marketing environment |
Includes bibliographical references and index
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