Pusat Sumber Maklumat Dato' Haji Sarmin Md Hussin catalog

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Payne, Shelia

Delivering customer service : how to win a competitive edge through managing customer relationships successfully / [Shelia Payne] - Deluxe Ed. - Hong Kong : Grolier Intl.Inc., c1997 - 188p. ; 24cm. - Grolier business library . - Grolier business library .

Includes bibliographical references and index

ISBN: 0717297403 (hbk.)

Subjects--Topical Terms:
Customer relations
Customer services

Dewey Class. No.: 658.812 PAY

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