Pusat Sumber Maklumat Dato' Haji Sarmin Md Hussin

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1.
Critical shift : the future of quality in organizational performance / Lori L. Silverman with Annabeth L. Propst

by Silverman, Lori L, 1958- | Propst, Annabeth L, 1950-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Milwaukee, Wis. : ASQ Quality Press, c1999Availability: Items available for loan: Call number: 658.562 SIL (1).

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2.
ISO 9000 and the service sector : a critical interpretation of the 1994 revisions / James L. Lamprecht

by Lamprecht, James L, 1947-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Milwaukee, Wis. : ASQC Quality Press, c1994Availability: Items available for loan: Call number: 658.562 LAM (2).

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Pusat Sumber Maklumat Dato' Haji Sarmin Md Hussin, Akademi Kastam Diraja Malaysia, Melaka
Tel: 06-2331106 | Faks: 06-2313787