Quality and performance excellence management, organization, and strategy / James R. Evans.
Material type:
TextPublisher: Mason, OH South-Western/Cengage Learning c2014Edition: 7th edDescription: xv, 479 p. ill. 23cmISBN: 9781133955931; 1133955932Subject(s): Total quality managementDDC classification: 658.4013 EVA | Item type | Current location | Home library | Collection | Call number | Status | Date due | Barcode | Item holds |
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AKMAL Melaka PINJAMAN | AKMAL Melaka | NON-FICTION | 658.4013 EVA (Browse shelf) | Available | 201704271 |
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Includes bibliographical references and index.
Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change.
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