Evans, James R. 1950-
Quality and performance excellence management, organization, and strategy / James R. Evans. - 7th ed. - Mason, OH South-Western/Cengage Learning c2014. - xv, 479 p. ill. 23cm
Includes bibliographical references and index.
Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change.
9781133955931 1133955932
Total quality management.
658.4013 EVA
Quality and performance excellence management, organization, and strategy / James R. Evans. - 7th ed. - Mason, OH South-Western/Cengage Learning c2014. - xv, 479 p. ill. 23cm
Includes bibliographical references and index.
Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change.
9781133955931 1133955932
Total quality management.
658.4013 EVA