Silverman, Lori L., 1958-
Critical shift : the future of quality in organizational performance / Lori L. Silverman with Annabeth L. Propst - Milwaukee, Wis. : ASQ Quality Press, c1999 - xxvi, 294 p. : ill. ; 24 cm
Includes bibliographical references (p. 265-280) and index
0873894456
Quality of products--Management
Quality assurance-- Management
Organizational effectiveness.
658.562 SIL
Critical shift : the future of quality in organizational performance / Lori L. Silverman with Annabeth L. Propst - Milwaukee, Wis. : ASQ Quality Press, c1999 - xxvi, 294 p. : ill. ; 24 cm
Includes bibliographical references (p. 265-280) and index
0873894456
Quality of products--Management
Quality assurance-- Management
Organizational effectiveness.
658.562 SIL