| 000 | nam a22 a 4500 | ||
|---|---|---|---|
| 999 |
_c516 _d516 |
||
| 003 | AKMAL | ||
| 005 | 20170504102543.0 | ||
| 008 | 170504s1996 my 00 eng d | ||
| 020 |
_a9839214357 (pbk.): _cRM 29.90 |
||
| 040 | _aAKMAL | ||
| 082 | 0 | 4 | _a153.8 TSC |
| 090 |
_a153.58 _bTSC |
||
| 100 | 1 |
_aTschohl, John _91160 |
|
| 245 | 1 | 0 |
_aAchieving excellence through customer service / _cJohn Tschohl with Steve Franzmeire |
| 250 | _a2nd ed | ||
| 260 |
_aPetaling Jaya : _bAdvantage Quest, _c1996 |
||
| 300 |
_ax, 337p. : _bill. ; _c23cm |
||
| 650 |
_aCustomer services _91161 |
||
| 700 | 1 |
_aFranzmeier, Steve _91162 |
|
| 942 |
_2ddc _cBOOK |
||