000 nam a22 a 4500
999 _c3671
_d3671
003 AKMAL
005 20170523145838.0
008 170523s2001 my 00 may d
020 _a9676111422 (kkt.) :
_cRM16.00
040 _aAKMAL
082 0 4 _a658.812 RAH
_221
090 0 0 _a658.812
_bRAH
100 0 _aRahmat Ismail
_93068
245 1 0 _aPengurusan khidmat pelanggan :
_bpetua & teknik /
_cRahmat Ismail
260 _aKuala Lumpur :
_bUtusan Publications & Distributors,
_c2001
300 0 0 _axv, 152ms. :
_bil. ;
_c22cm.
650 0 _aCustomer services
_91161
650 0 _aCustomer relations
_97163
650 0 _aConsumer satisfaction
_97262
942 _2ddc
_cBOOK