| 000 | nam a22 a 4500 | ||
|---|---|---|---|
| 999 |
_c3362 _d3362 |
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| 005 | 20170522122318.0 | ||
| 008 | 170522b20142011ohu||||| |||| 00| 0 eng d | ||
| 020 | _a9781133955931 | ||
| 020 | _a1133955932 | ||
| 040 | _aAKMAL | ||
| 082 | _a658.4013 EVA | ||
| 090 |
_a658.4013 _bEVA |
||
| 100 |
_aEvans, James R. _d1950- _96809 |
||
| 245 |
_aQuality and performance excellence _bmanagement, organization, and strategy / _cJames R. Evans. |
||
| 250 | _a7th ed. | ||
| 260 |
_aMason, OH _bSouth-Western/Cengage Learning _cc2014. |
||
| 300 |
_axv, 479 p. _bill. _c23cm |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | _aIntroduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change. | ||
| 650 |
_aTotal quality management. _9541 |
||
| 942 |
_2ddc _cBOOK |
||