| 000 | nam a22 a 4500 | ||
|---|---|---|---|
| 999 |
_c2833 _d2833 |
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| 003 | AKMAL | ||
| 005 | 20170518112556.0 | ||
| 008 | 170518t2012 nyua e | 001 0 eng d | ||
| 020 |
_a9780071770132 (pbk.) : _cRM69.50 |
||
| 040 |
_aAKMAL _cAKMAL |
||
| 082 | 0 | 4 |
_a651.73 BOO _222 |
| 090 | 2 | 0 |
_a651.73 _bBOO |
| 100 | 1 |
_aBooher, Dianna Daniels _95979 |
|
| 245 | 1 | 0 |
_aCommunicate with confidence : _bhow to say it right the first time and every time / _cby Dianna Booher |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2012 |
||
| 300 |
_axvii, 475p ; _c23cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 505 | 0 | _aIntroduction: communication is a life-or-death matter -- Establishing your credibility -- Conversing one on one -- Making small talk a big deal -- Winning people over to your way of thinking : being persuasive -- Holding your own in meetings, but working as a team -- Listening until you really hear -- Asking the right questions without being intrusive -- Answering questions so people understand and remember what you say -- Saying no and giving other bad news without damaging the relationship -- Apologizing (and accepting apologies) without groveling or grit -- Giving feedback or criticizing without crippling -- Taking the sting out of negative feedback or criticism leveled at you -- Giving advice or coaching someone can really use -- Getting advice or coaching that's helpful -- Negotiating so everyone feels like a winner -- Resolving your conflicts without punching someone out -- Mediating others' conflicts without getting caught in the line of fire -- Responding to insults, boasting, insensitivity, gossip, and other goofs hurled at you -- Praising (and accepting praise) so your comments carry weight -- Delegating and giving instructions so "nothing falls between the cracks" -- Minimizing cross-talk between men and women -- Crossing the cultural gulf -- Syncing your body language with your words -- Presenting yourself online through social media -- Communicating common courtesy : etiquette matters. | |
| 650 | 1 | 0 |
_aBusiness communication _91235 |
| 650 | 2 | 0 |
_aOral communication _9684 |
| 650 | 2 | 0 |
_aInterpersonal communication _91169 |
| 942 |
_2ddc _cBOOK |
||