Pusat Sumber Maklumat Dato' Haji Sarmin Md Hussin Search for 'an:7163'

Mengendali aduan pelanggan : mengubah cabaran kepada peluang /

By Denham, Jennifer. Petaling Jaya : Prentice Hall Pearson Malaysia, 2002 . ix, 250ms. : , Mengandungi indeks 21cm. 9832473845 (kkt.) :

By Rahmat Ismail. Kuala Lumpur : Utusan Publications & Distributors, 2001 . xv, 152ms. : 22cm.. 9676111422 (kkt.) :

By Payne, Shelia. Hong Kong : Grolier Intl.Inc., 1997 . 188p. ; 24cm.. 0717297403 (hbk.)