TY  - BOOK
AU  - Mayer,Robert
TI  - How to win any argument: without raising your voice, losing your cool, or coming to blows 
SN  - 9789833830596 (pbk.)
U1  - 153.6 MAY 
PY  - 2005///
CY  - Petaling Jaya
PB  - Advantage Quest Publications
KW  - Interpersonal conflict
KW  - Conflict (Psychology)
N1  - Includes index
ER  -