Tschohl, John <br/><br/>
Achieving excellence through customer service / 
John Tschohl with Steve Franzmeire 
 - 2nd ed 
 - Petaling Jaya :  Advantage Quest,  1996 
 - x, 337p. :  ill. ;  23cm 
<br/><br/><label>ISBN: </label>9839214357 (pbk.):  RM 29.90 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>153.8 TSC