TY - BOOK AU - Chan,Janis Fisher TI - Designing and developing training programs T2 - Pfeiffer essential guides for training basics SN - 9780470404690 (pbk.) U1 - 658.312404 CHA 22 PY - 2010/// CY - San Francisco, CA PB - Pfeiffer/John Wiley and Sons KW - Employees KW - Training of KW - Employee training personnel KW - Training N1 - Includes bibliographical references and index ER -