TY - BOOK AU - Bernstein,Jonathan AU - Bonafede,Bruce TI - Manager's guide to crisis management T2 - Briefcase book SN - 9780071769495 (pbk.) : U1 - 658.4056 BER 22 PY - 2011/// CY - New York PB - McGraw-Hill KW - Crisis management N1 - Includes index ER -