TY  - BOOK
AU  - Payne,Shelia
TI  - Delivering customer service: how to win a competitive edge through managing customer relationships successfully 
T2  - Grolier business library
SN  - 0717297403 (hbk.)
U1  - 658.812 PAY 22
PY  - 1997///
CY  - Hong Kong
PB  - Grolier Intl.Inc.
KW  - Customer relations
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -