Payne, Shelia <br/><br/>
Delivering customer service :  how to win a competitive edge through managing customer relationships successfully / 
[Shelia Payne] 
 - Deluxe Ed. 
 - Hong Kong :  Grolier Intl.Inc.,  c1997 
 - 188p. ;  24cm. 
 - Grolier business library .
 - Grolier business library .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0717297403 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812 PAY