TY - BOOK AU - Dobson,Ann TI - Writing business letters : how to tackle your day-to-day business correspondence successfully T2 - Grolier business library SN - 0717297489 (hbk.) U1 - 651.75 DOB 22 PY - 1996/// CY - Hong Kong PB - Grolier Intl.Inc. KW - Commercial correspondence N1 - Includes bibliographical references and index ER -