Rahmat Ismail <br/><br/>
Pengurusan khidmat pelanggan :  petua & teknik / 
Rahmat Ismail 
 - Kuala Lumpur :  Utusan Publications & Distributors,  2001 
 - xv, 152ms. :  il. ;  22cm. 
<br/><br/><label>ISBN: </label>9676111422 (kkt.) :  RM16.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations<br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812 RAH