TY  - BOOK
AU  - Fox,Roy
TI  - Making quality happen: six steps to total quality management 
SN  - 0074528564:
U1  - 658.562 FOX 
PY  - 1993///
CY  - New York, London
PB  - McGraw-Hill
KW  - Quality control
N1  - Bibliography: p.232
ER  -