TY  - BOOK
AU  - Silverman,Lori L.
AU  - Propst,Annabeth L.
TI  -  Critical shift: the future of quality in organizational performance 
SN  - 0873894456
U1  - 658.562 SIL 
PY  - 1999///
CY  - Milwaukee, Wis.
PB  - ASQ Quality Press
KW  - Quality of products
KW  - Management
KW  - Quality assurance
KW  -  Management
KW  -  Organizational effectiveness
N1  - Includes bibliographical references (p. 265-280) and index
ER  -