Silverman, Lori L.,   1958- <br/><br/>
Critical shift :   the future of quality in organizational performance / 
Lori L. Silverman with Annabeth L. Propst 
 - Milwaukee, Wis. :  ASQ Quality Press,   c1999 
 - xxvi, 294 p. :  ill. ;  24 cm 
<br/><br/>Includes bibliographical references (p. 265-280) and index 
<br/><br/><label>ISBN: </label>0873894456 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality of products--Management<br/>Quality assurance-- Management<br/> Organizational effectiveness.
<br/><br/><label>Dewey Class. No.: </label>658.562 SIL