TY  - BOOK
AU  - Goss,Sue
ED  - Local Government Association (England and Wales)
ED  -  Improvement and Development Agency (Great Britain)
TI  - Managing working with the public
SN  - 0749429739
U1  - 658.406 MAN 
PY  - 1999///
CY  -  London : 
PB  - Kogan Page, 
KW  - Customer relations
KW  - Management
KW  - Public administration
N1  -  Published in association with the Local Government Association and the Improvement and Development Agency
ER  -