TY  - BOOK
AU  - Stankard,Martin F.
TI  - Productivity by choice: the 20-to-1 principle 
SN  - 0471817031 :
U1  - 658.314 STA 
PY  - 1986///
CY  - New York
PB  - Wiley
KW  - Service industries
KW  - Management
KW  - Industrial productivity
N1  - "A Wiley-Interscience publication."; Includes bibliographies and index
ER  -