Achieving excellence through customer service / (Record no. 516)
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| 000 -LEADER | |
|---|---|
| fixed length control field | nam a22 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | AKMAL |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20170504102543.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170504s1996 my 00 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9839214357 (pbk.): |
| Terms of availability | RM 29.90 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | AKMAL |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 153.8 TSC |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | 153.58 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | TSC |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Tschohl, John |
| 9 (RLIN) | 1160 |
| 245 10 - TITLE STATEMENT | |
| Title | Achieving excellence through customer service / |
| Statement of responsibility, etc. | John Tschohl with Steve Franzmeire |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Petaling Jaya : |
| Name of publisher, distributor, etc. | Advantage Quest, |
| Date of publication, distribution, etc. | 1996 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x, 337p. : |
| Other physical details | ill. ; |
| Dimensions | 23cm |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| 9 (RLIN) | 1161 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Franzmeier, Steve |
| 9 (RLIN) | 1162 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| NON-FICTION | AKMAL Melaka | AKMAL Melaka | PINJAMAN | 04.05.2017 | 00324 | 153.8 TSC | 201701437 | 04.05.2017 | 04.05.2017 | Book |