Niven, Paul R.

Balanced scorecard step-by-step : maximizing performance and maintaining results / Paul R. Niven - 2nd. ed - New Jersey : John Wiley & Sons, 2006 - xvii, 318p. : illustration. ; 23cm

Includes index

9780471780496 RM180


Organizational effectiveness--Measurement
Performance--Measurement

658.4013 NIV
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